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PHILIPS HeartStart OnSite AED
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We offer only PHILIPS AED s-- the industry leader in Biphasic AED  Technology.  A successful early defibrillation program takes more than just ( AED s)  defibrillators. It requires a complete, customized program. With Philips HeartStart ( AED ) Essentials, you can rest assured that your AED program will have the tools and support to give you the confidence and power to save a life.l .

FAQs

 

Frequently Asked Questions

We know you may have questions about the HeartStart Home Defibrillator. We hope you find this list of frequently asked questions and answers helpful. If you still have questions, please call us at 1.866.DEFIBHOME (1.866.333.4246) or send us an e-mail.
 
1. How do I use the HeartStart Home Defibrillator?
2. How much does a Philips HeartStart Home Defibrillator cost and what is included?
3. Does insurance cover the HeartStart Home Defibrillator?
4. Does the battery need recharging?
5. Can the Philips HeartStart Home Defibrillator treat an existing medical condition?
6. Why is a prescription no longer needed?
7. Does Philips provide product and technical support?
8. Is training needed to use HeartStart?
9. Can I use HeartStart on myself?
10. How do I learn about state requirements for using or owning a home defibrillator?
11. How can I buy a Philips HeartStart Home Defibrillator?
12. Does Medicare cover the Philips HeartStart Home Defibrillator?
13. Is the HeartStart safe?
14. Can the Philips HeartStart Home Defibrillator be used on children?
15. What if I need to defibrillate a child, but I do not have the infant/child pads cartridge?
16. How do I return my HeartStart?
17. Does the Philips HeartStart Home Defibrillator come with a warranty?
18. What should I consider before purchasing HeartStart?
19. Can HeartStart be used on a person with a pacemaker or ICD?
20.
My HeartStart Home Defibrillator arrived in a cardboard shipping box and had a large black and white striped, diamond-shaped symbol on it. What does that symbol mean?
How do I use the Philips HeartStart Home Defibrillator?
HeartStart is specifically designed for use by virtually anyone to help save a life. If you suspect that someone is in sudden cardiac arrest--they are not breathing normally and you can't wake the person--call 911 first. Then follow this three-step process: Pull, Place & Press.

Step 1--Pull the cartridge handle--it's marked "PULL" in large letters. This initiates the clear calm voice that will guide you through the process.

Step 2--Place the pads on the patient's bare chest. The voice instructions tell you exactly what to do. HeartStart can even sense and adapt to your actions. If you are moving quickly, the voice prompts stay with you. If you are taking more time, HeartStart provides increasingly detailed instructions to help you place the pads. Once HeartStart senses that the pads have been applied to the skin, it automatically begins analyzing the patient's heart rhythm. HeartStart decides whether a shock is needed--you don't have to.

Step 3-- Press the shock button. If HeartStart decides a shock is needed, it will instruct you to press the flashing orange button HeartStart is designed to only let you deliver a shock if it determines one is needed. HeartStart even provides CPR coaching.

Essentially, that's how it works. You can feel confident that the defibrillator is providing easy-to-follow, straightforward direction and coaching. All you need is the desire to save a life. Check out the animated demo of the HeartStart Home Defibrillator in action.

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How much does a Philips HeartStart Home Defibrillator cost and what is included?
You can purchase HeartStart using a variety of flexible payment programs, including a program that offers a low monthly payment of $69. Learn more  about our flexible payment programs or call us at
1-888-541-2337.

HeartStart comes with everything you need to help save a life:
 
  • Adult SMART Pads cartridge* (lasts 2 years)
  • Battery (lasts 4 years)
  • Training video
  • Red carry case
  • 5-year warranty

* The Infant/Child pads cartridge is sold separately and is available by prescription only. Talk to your doctor.

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Does insurance cover HeartStart?
There are some medical conditions that may meet the criteria for medical necessity for a home defibrillator. Download a list of these conditions and information to complete paperwork for insurance companies so you can talk with your doctor.

Due to the wide range of health insurance policies and patient conditions, Philips cannot guarantee that an insurer will cover or pay at any particular level.

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Does the battery need recharging?
The long-life lithium battery does not need recharging. It contains power cells of the same kind safely used in many other consumer products, such as cameras.

The battery typically lasts approximately four years in "standby mode." "Standby mode" means HeartStart is standing at the ready to help save a life if needed. Every day, HeartStart runs self-tests to check its battery, pads freshness and internal circuitry. If it ever detects a problem, such as a low battery, it chirps like your smoke alarm to alert you.

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Can the Philips HeartStart Home Defibrillator treat an existing medical condition?
The Philips HeartStart Home Defibrillator is only intended for use in the treatment of the most common cause of sudden cardiac arrest, known as ventricular fibrillation (VF). VF occurs when the electrical system of the heart short circuits, causing the heart to quiver rather than pump in a normal rhythm.


If you have questions or concerns about your health, or an existing medical condition, please talk with your doctor. A defibrillator does not take the place of seeking medical care.

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Why is a prescription no longer needed?

The HeartStart Home Defibrillator is the first and only home defibrillator available without a prescription, which means that it is considered safe and easy to use by virtually anyone with the materials provided in the package.

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Does Philips provide product and technical support?

Yes, Philips has a telesupport line that is available from 8 am to 6 pm eastern time. Representatives can answer questions you have about the HeartStart Home Defibrillator, or help you enroll in the HeartStart Support Program. Please call Philips at 1.866.DEFIBHOME (1.866.333.4246), or visit the HeartStart Home web site (www.HeartStartHome.com). In the event of a medical emergency, please remember to always call 911 first.

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Is training needed to use HeartStart?

HeartStart comes with a "Quick Start" poster, an Owner's Manual, Quick Reference Guide and a short training videotape, "How To Use Your HeartStart Home Defibrillator," to help you get familiar with the device. Philips recommends that anyone who might use the HeartStart watch the video and read these materials.

Users should have training in CPR and defibrillator use. Many training organizations offer a combined course.

As an added bonus, HeartStart also comes with discounted coupons for CPR/AED training at the American Red Cross, American Heart Association or Medic First Aid.

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Can I use Philips HeartStart Home Defibrillator on myself?

You cannot use HeartStart on yourself. Victims of cardiac arrest are unconscious and not breathing normally.

If you have questions or concerns about your health, or an existing medical condition, please talk with your doctor. A defibrillator does not take the place of seeking medical care.

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How do I learn about state requirements for using or owning a home defibrillator?
Contact information for your state’s health department.

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How can I buy a Philips HeartStart Home Defibrillator?

Buy your HeartStart online. You can also call
1-888-541-2337 to place your order.

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Does Medicare cover the Philips HeartStart Home Defibrillator?

Starting January 1, 2004, Medicare now covers automated external defibrillators and wearable defibrillators for specified at-risk patients. Download medical conditions for which a HeartStart may be covered. Philips cannot guarantee that Medicare will cover or pay at any particular level.

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Is the Philips HeartStart Home Defibrillator safe?

The Philips HeartStart Home Defibrillator was designed with safety in mind--safety of the victim, the user and those living in the household, including children and others who might be curious about the device.

HeartStart is designed to only deliver a shock if it determines one is needed. It will not deliver a shock to a person who doesn't need it. For the safety of the responder, it is important to follow the voice instructions and to make sure that no one touches the patient when a shock is delivered.

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Can the Philips HeartStart Home Defibrillator be used on children?

Yes, HeartStart can be used on infants and children. HeartStart Infant/Child SMART pads cartridges are sold separately. A prescription is required. In fact, Philips defibrillators were the first automated external defibrillators available for use on children under the age of 8 or weighing less than 55 pounds.

HeartStart actually senses when the Infant/Child pads cartridge is installed. It automatically adjusts to deliver a lower energy level most appropriate for infants and children, and also provides coaching for performing CPR on a child.
The Infant/Child Pads are available by prescription only. Talk to your doctor.

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What if I need to defibrillate a child, but I do not have the infant/child pads cartridge?
If you are not sure of a child’s exact age or weight, or if infant/child pads are not available, do not delay treatment. Perform 1 minute of infant/child CPR, call 911, then apply the defibrillator. Use the adult pads, but place them on the child’s chest and back. Remember that, with the adult pads on a child, the optional CPR coaching will be for an adult.


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How do I return my HeartStart?
Philips offers a 30-day money back guarantee.
Review the Philips return policy.

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Does the Philips HeartStart Home Defibrillator come with a warranty?
Yes, it comes with a 5-year home warranty.
Read the full warranty.

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What should I consider before purchasing HeartStart?

 
  • You cannot use the HeartStart to treat yourself.
  • Users may need to perform CPR.
  • Responding to cardiac arrest may require you to kneel.
  • Voice instructions and enclosed materials are in English.**
  • HeartStart provides audible and visible indicators when maintenance is required.
**Contact Philips for information about other languages.

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Can HeartStart be used on a person with a pacemaker or ICD?
It is all right to use the HeartStart on a person with an implanted device such as a pacemaker or ICD, but do not place the pads directly over the implant. You can tell where an implant is located by a lump in the skin and a scar.
It is also all right to use HeartStart on someone wearing an oxygen mask.

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My HeartStart Home Defibrillator arrived in a cardboard shipping box and had a large black and white striped, diamond-shaped symbol on it. What does that symbol mean?
The symbol relates to the lithium battery shipped with your HeartStart. Commercial shipping regulations require all packages that (a) contain primary lithium batteries, and (b) are transported by passenger-carrying planes be marked with the symbol above.


Philips is not aware of any restrictions or special requirements you must observe when traveling by airplane and carrying HeartStart either in the passenger cabin or within your checked bags. You may, however, want to check with the airline ahead of time, notify them you are traveling with HeartStart, and ask if accessories such as the scissors contained in the carry case present any problems.


Philips has shipped in excess of 300,000 lithium batteries without incident. You should feel confident taking your HeartStart with you when traveling.

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